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All Quotes by author - W. Edwards Deming
" A bad system will beat a good person every time. "
Person
Bad
Good
" All anyone asks for is a chance to work with pride. "
Pride
Chance
Work
" American management thinks that they can just copy from Japan. But they don't know what to copy. "
Know
American
Copy
" Any manager can do well in an expanding market. "
Manager
Market
Well
" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "
Customer
Light
Him
" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "
Want
High
Inflation
" Eliminate numerical quotas, including Management by Objectives. "
Objectives
Management
Including
" Export anything to a friendly country except American management. "
American
Friendly
Management
" Hold everybody accountable? Ridiculous! "
Ridiculous
Hold
Everybody
" I am forever learning and changing. "
I Am
Forever
Changing
" If you can't describe what you are doing as a process, you don't know what you're doing. "
Doing
You
Process
" If you do not know how to ask the right question, you discover nothing. "
Question
Ask
Know
" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "
Way
You
Run
" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "
Quality
World
America
" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "
Company
Improvement
Job
" Innovation comes from the producer - not from the customer. "
Producer
Customer
Innovation
" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "
Only
World
Over
" It is not enough to do your best; you must know what to do, and then do your best. "
Enough
Know
You
" It is not necessary to change. Survival is not mandatory. "
Change
Necessary
Mandatory
" Lack of knowledge... that is the problem. "
Problem
Knowledge
Lack
" Learning is not compulsory... neither is survival. "
Survival
Compulsory
Neither
" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "
Never
Hate
Me
" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "
Me
Product
Tell
" People don't like to make mistakes. "
Mistakes
People
Like
" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "
People
Meeting
Destroy
" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "
Project
Friends
Business
" Quality is everyone's responsibility. "
Quality
Responsibility
Everyone
" Quality is pride of workmanship. "
Pride
Quality
Workmanship
" Rational behavior requires theory. Reactive behavior requires only reflex action. "
Behavior
Action
Theory
" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "
Contribution
Research
Organization
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