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" Any manager can do well in an expanding market. "
W. Edwards Deming
Manager
Market
Well
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" The emphasis should be on why we do a job. "
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" Lack of knowledge... that is the problem. "
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" American management thinks that they can just copy from Japan. But they don't know what to copy. "
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" If you do not know how to ask the right question, you discover nothing. "
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" You can not define being exactly on time. "
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" Eliminate numerical quotas, including Management by Objectives. "
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" The prevailing system of management has crushed fun out of the workplace. "
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" We are here to make another world. "
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" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "
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" Export anything to a friendly country except American management. "
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" If you can't describe what you are doing as a process, you don't know what you're doing. "
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" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "
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" It is not enough to do your best; you must know what to do, and then do your best. "
W. Edwards Deming
Enough
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You
" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "
W. Edwards Deming
People
Meeting
Destroy
" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "
W. Edwards Deming
Responsibility
Quality
Job
" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "
W. Edwards Deming
Company
Improvement
Job
" Quality is pride of workmanship. "
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Pride
Quality
Workmanship
" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "
W. Edwards Deming
Only
World
Over
" When a system is stable, telling the worker about mistakes is only tampering. "
W. Edwards Deming
Mistakes
Only
System
" Hold everybody accountable? Ridiculous! "
W. Edwards Deming
Ridiculous
Hold
Everybody
" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "
W. Edwards Deming
Contribution
Research
Organization
" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "
W. Edwards Deming
Never
Hate
Me
" Rational behavior requires theory. Reactive behavior requires only reflex action. "
W. Edwards Deming
Behavior
Action
Theory
" The result of long-term relationships is better and better quality, and lower and lower costs. "
W. Edwards Deming
Quality
Better
Result
" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "
W. Edwards Deming
Work
Nothing
Day
" I am forever learning and changing. "
W. Edwards Deming
I Am
Forever
Changing
" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "
W. Edwards Deming
Customer
Light
Him
" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "
W. Edwards Deming
Good
Shoes
Man
" Learning is not compulsory... neither is survival. "
W. Edwards Deming
Survival
Compulsory
Neither
" Whenever there is fear, you will get wrong figures. "
W. Edwards Deming
Figures
You
Wrong