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" Any manager can do well in an expanding market. "

W. Edwards Deming

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" American management thinks that they can just copy from Japan. But they don't know what to copy. "

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" Eliminate numerical quotas, including Management by Objectives. "

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" The prevailing system of management has crushed fun out of the workplace. "

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" We are here to make another world. "

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" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "

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" Export anything to a friendly country except American management. "

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" If you can't describe what you are doing as a process, you don't know what you're doing. "

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" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" It is not enough to do your best; you must know what to do, and then do your best. "

W. Edwards Deming

" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

W. Edwards Deming

" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

W. Edwards Deming

" Quality is pride of workmanship. "

W. Edwards Deming

" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

" Hold everybody accountable? Ridiculous! "

W. Edwards Deming

" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

W. Edwards Deming

" Rational behavior requires theory. Reactive behavior requires only reflex action. "

W. Edwards Deming

" The result of long-term relationships is better and better quality, and lower and lower costs. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" I am forever learning and changing. "

W. Edwards Deming

" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "

W. Edwards Deming

" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

W. Edwards Deming

" Learning is not compulsory... neither is survival. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming