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" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

W. Edwards Deming

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" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

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" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

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" All anyone asks for is a chance to work with pride. "

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" The prevailing system of management has crushed fun out of the workplace. "

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" If you do not know how to ask the right question, you discover nothing. "

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" It is not enough to do your best; you must know what to do, and then do your best. "

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" Hold everybody accountable? Ridiculous! "

W. Edwards Deming

" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" People don't like to make mistakes. "

W. Edwards Deming

" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

W. Edwards Deming

" Innovation comes from the producer - not from the customer. "

W. Edwards Deming

" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

W. Edwards Deming

" If you can't describe what you are doing as a process, you don't know what you're doing. "

W. Edwards Deming

" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "

W. Edwards Deming

" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" The result of long-term relationships is better and better quality, and lower and lower costs. "

W. Edwards Deming

" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

" Export anything to a friendly country except American management. "

W. Edwards Deming

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" You should not ask questions without knowledge. "

W. Edwards Deming

" The emphasis should be on why we do a job. "

W. Edwards Deming

" Rational behavior requires theory. Reactive behavior requires only reflex action. "

W. Edwards Deming

" A bad system will beat a good person every time. "

W. Edwards Deming

" We are here to make another world. "

W. Edwards Deming

" American management thinks that they can just copy from Japan. But they don't know what to copy. "

W. Edwards Deming

" Learning is not compulsory... neither is survival. "

W. Edwards Deming

" Lack of knowledge... that is the problem. "

W. Edwards Deming