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" Export anything to a friendly country except American management. "

W. Edwards Deming

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" Hold everybody accountable? Ridiculous! "

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" I am forever learning and changing. "

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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

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" If you can't describe what you are doing as a process, you don't know what you're doing. "

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" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" It is not enough to do your best; you must know what to do, and then do your best. "

W. Edwards Deming

" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

W. Edwards Deming

" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" Any manager can do well in an expanding market. "

W. Edwards Deming

" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

" A bad system will beat a good person every time. "

W. Edwards Deming

" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "

W. Edwards Deming

" Quality is pride of workmanship. "

W. Edwards Deming

" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

W. Edwards Deming

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" We are here to make another world. "

W. Edwards Deming

" You should not ask questions without knowledge. "

W. Edwards Deming

" Quality is everyone's responsibility. "

W. Edwards Deming

" Innovation comes from the producer - not from the customer. "

W. Edwards Deming

" The prevailing system of management has crushed fun out of the workplace. "

W. Edwards Deming

" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" The emphasis should be on why we do a job. "

W. Edwards Deming

" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "

W. Edwards Deming

" Lack of knowledge... that is the problem. "

W. Edwards Deming

" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "

W. Edwards Deming

" Rational behavior requires theory. Reactive behavior requires only reflex action. "

W. Edwards Deming

" The big problems are where people don't realise they have one in the first place. "

W. Edwards Deming

" It is not necessary to change. Survival is not mandatory. "

W. Edwards Deming

" You can not define being exactly on time. "

W. Edwards Deming