Get QuoteDark Inspirational Quotes App

" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "

W. Edwards Deming

Related Quotes:

" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

W. Edwards Deming

" Innovation comes from the producer - not from the customer. "

W. Edwards Deming

" Quality is everyone's responsibility. "

W. Edwards Deming

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" The big problems are where people don't realise they have one in the first place. "

W. Edwards Deming

" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

W. Edwards Deming

" It is not enough to do your best; you must know what to do, and then do your best. "

W. Edwards Deming

" We are here to make another world. "

W. Edwards Deming

" Learning is not compulsory... neither is survival. "

W. Edwards Deming

" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

W. Edwards Deming

" Rational behavior requires theory. Reactive behavior requires only reflex action. "

W. Edwards Deming

" Any manager can do well in an expanding market. "

W. Edwards Deming

" If you can't describe what you are doing as a process, you don't know what you're doing. "

W. Edwards Deming

" You should not ask questions without knowledge. "

W. Edwards Deming

" I am forever learning and changing. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

" Export anything to a friendly country except American management. "

W. Edwards Deming

" Lack of knowledge... that is the problem. "

W. Edwards Deming

" Eliminate numerical quotas, including Management by Objectives. "

W. Edwards Deming

" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" A bad system will beat a good person every time. "

W. Edwards Deming

" People don't like to make mistakes. "

W. Edwards Deming

" All anyone asks for is a chance to work with pride. "

W. Edwards Deming

" It is not necessary to change. Survival is not mandatory. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" American management thinks that they can just copy from Japan. But they don't know what to copy. "

W. Edwards Deming

" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

W. Edwards Deming

" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

" The emphasis should be on why we do a job. "

W. Edwards Deming