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" Quality is everyone's responsibility. "
W. Edwards Deming
Quality
Responsibility
Everyone
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" Quality is pride of workmanship. "
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" The result of long-term relationships is better and better quality, and lower and lower costs. "
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" Learning is not compulsory... neither is survival. "
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" Lack of knowledge... that is the problem. "
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" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "
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" If you can't describe what you are doing as a process, you don't know what you're doing. "
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" Hold everybody accountable? Ridiculous! "
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" It is not enough to do your best; you must know what to do, and then do your best. "
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" Export anything to a friendly country except American management. "
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" I am forever learning and changing. "
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" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "
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" When a system is stable, telling the worker about mistakes is only tampering. "
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" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "
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Tell
" A bad system will beat a good person every time. "
W. Edwards Deming
Person
Bad
Good
" You should not ask questions without knowledge. "
W. Edwards Deming
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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "
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Good
Shoes
Man
" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "
W. Edwards Deming
People
Meeting
Destroy
" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "
W. Edwards Deming
Never
Hate
Me
" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "
W. Edwards Deming
Project
Friends
Business
" Innovation comes from the producer - not from the customer. "
W. Edwards Deming
Producer
Customer
Innovation
" People don't like to make mistakes. "
W. Edwards Deming
Mistakes
People
Like
" It is not necessary to change. Survival is not mandatory. "
W. Edwards Deming
Change
Necessary
Mandatory
" Eliminate numerical quotas, including Management by Objectives. "
W. Edwards Deming
Objectives
Management
Including
" The big problems are where people don't realise they have one in the first place. "
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Place
People
First
" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "
W. Edwards Deming
Only
World
Over
" Whenever there is fear, you will get wrong figures. "
W. Edwards Deming
Figures
You
Wrong
" All anyone asks for is a chance to work with pride. "
W. Edwards Deming
Pride
Chance
Work
" If you do not know how to ask the right question, you discover nothing. "
W. Edwards Deming
Question
Ask
Know
" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "
W. Edwards Deming
Responsibility
Quality
Job
" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "
W. Edwards Deming
Quality
World
America