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" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "
W. Edwards Deming
Company
Improvement
Job
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" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "
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" I am forever learning and changing. "
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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "
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" The prevailing system of management has crushed fun out of the workplace. "
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" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "
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" People don't like to make mistakes. "
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" It is not necessary to change. Survival is not mandatory. "
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" The emphasis should be on why we do a job. "
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" When a system is stable, telling the worker about mistakes is only tampering. "
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" Learning is not compulsory... neither is survival. "
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Survival
Compulsory
Neither
" Eliminate numerical quotas, including Management by Objectives. "
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Objectives
Management
Including
" Whenever there is fear, you will get wrong figures. "
W. Edwards Deming
Figures
You
Wrong
" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "
W. Edwards Deming
People
Meeting
Destroy
" A bad system will beat a good person every time. "
W. Edwards Deming
Person
Bad
Good
" The big problems are where people don't realise they have one in the first place. "
W. Edwards Deming
Place
People
First
" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "
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Responsibility
Quality
Job
" The result of long-term relationships is better and better quality, and lower and lower costs. "
W. Edwards Deming
Quality
Better
Result
" You can not define being exactly on time. "
W. Edwards Deming
Being
Exactly
Time
" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "
W. Edwards Deming
Quality
World
America
" You should not ask questions without knowledge. "
W. Edwards Deming
You
Knowledge
Ask
" Hold everybody accountable? Ridiculous! "
W. Edwards Deming
Ridiculous
Hold
Everybody
" Lack of knowledge... that is the problem. "
W. Edwards Deming
Problem
Knowledge
Lack
" Quality is everyone's responsibility. "
W. Edwards Deming
Quality
Responsibility
Everyone
" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "
W. Edwards Deming
Only
World
Over
" Export anything to a friendly country except American management. "
W. Edwards Deming
American
Friendly
Management
" Innovation comes from the producer - not from the customer. "
W. Edwards Deming
Producer
Customer
Innovation
" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "
W. Edwards Deming
Work
Nothing
Day
" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "
W. Edwards Deming
Customer
Light
Him
" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "
W. Edwards Deming
Contribution
Research
Organization
" All anyone asks for is a chance to work with pride. "
W. Edwards Deming
Pride
Chance
Work