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" Lack of knowledge... that is the problem. "
W. Edwards Deming
Problem
Knowledge
Lack
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" Eliminate numerical quotas, including Management by Objectives. "
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" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "
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" Any manager can do well in an expanding market. "
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" Rational behavior requires theory. Reactive behavior requires only reflex action. "
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" Hold everybody accountable? Ridiculous! "
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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "
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Good
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Man
" The prevailing system of management has crushed fun out of the workplace. "
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Out
Workplace
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" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "
W. Edwards Deming
Way
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Run
" When a system is stable, telling the worker about mistakes is only tampering. "
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Mistakes
Only
System
" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "
W. Edwards Deming
Contribution
Research
Organization
" We are here to make another world. "
W. Edwards Deming
Make
Inspirational
Here
" If you do not know how to ask the right question, you discover nothing. "
W. Edwards Deming
Question
Ask
Know
" Quality is everyone's responsibility. "
W. Edwards Deming
Quality
Responsibility
Everyone
" All anyone asks for is a chance to work with pride. "
W. Edwards Deming
Pride
Chance
Work
" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "
W. Edwards Deming
Want
High
Inflation
" The big problems are where people don't realise they have one in the first place. "
W. Edwards Deming
Place
People
First
" I am forever learning and changing. "
W. Edwards Deming
I Am
Forever
Changing
" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "
W. Edwards Deming
Never
Hate
Me
" The result of long-term relationships is better and better quality, and lower and lower costs. "
W. Edwards Deming
Quality
Better
Result
" A bad system will beat a good person every time. "
W. Edwards Deming
Person
Bad
Good
" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "
W. Edwards Deming
Me
Product
Tell
" It is not necessary to change. Survival is not mandatory. "
W. Edwards Deming
Change
Necessary
Mandatory
" Innovation comes from the producer - not from the customer. "
W. Edwards Deming
Producer
Customer
Innovation
" Learning is not compulsory... neither is survival. "
W. Edwards Deming
Survival
Compulsory
Neither
" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "
W. Edwards Deming
Customer
Light
Him
" American management thinks that they can just copy from Japan. But they don't know what to copy. "
W. Edwards Deming
Know
American
Copy
" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "
W. Edwards Deming
Quality
World
America
" You should not ask questions without knowledge. "
W. Edwards Deming
You
Knowledge
Ask
" Whenever there is fear, you will get wrong figures. "
W. Edwards Deming
Figures
You
Wrong
" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "
W. Edwards Deming
Project
Friends
Business