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" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

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" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

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" Hold everybody accountable? Ridiculous! "

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" Rational behavior requires theory. Reactive behavior requires only reflex action. "

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" Innovation comes from the producer - not from the customer. "

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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

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" Learning is not compulsory... neither is survival. "

W. Edwards Deming

" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "

W. Edwards Deming

" If you can't describe what you are doing as a process, you don't know what you're doing. "

W. Edwards Deming

" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

W. Edwards Deming

" Lack of knowledge... that is the problem. "

W. Edwards Deming

" American management thinks that they can just copy from Japan. But they don't know what to copy. "

W. Edwards Deming

" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" Eliminate numerical quotas, including Management by Objectives. "

W. Edwards Deming

" The emphasis should be on why we do a job. "

W. Edwards Deming

" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

W. Edwards Deming

" A bad system will beat a good person every time. "

W. Edwards Deming

" The prevailing system of management has crushed fun out of the workplace. "

W. Edwards Deming

" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

W. Edwards Deming

" You can not define being exactly on time. "

W. Edwards Deming

" All anyone asks for is a chance to work with pride. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

" People don't like to make mistakes. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" The big problems are where people don't realise they have one in the first place. "

W. Edwards Deming

" The result of long-term relationships is better and better quality, and lower and lower costs. "

W. Edwards Deming

" You should not ask questions without knowledge. "

W. Edwards Deming

" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "

W. Edwards Deming