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" American management thinks that they can just copy from Japan. But they don't know what to copy. "

W. Edwards Deming

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" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

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" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

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" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

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" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

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" A bad system will beat a good person every time. "

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" Rational behavior requires theory. Reactive behavior requires only reflex action. "

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" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" If you can't describe what you are doing as a process, you don't know what you're doing. "

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" Lack of knowledge... that is the problem. "

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" Whenever there is fear, you will get wrong figures. "

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" It is not enough to do your best; you must know what to do, and then do your best. "

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" Eliminate numerical quotas, including Management by Objectives. "

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" Learning is not compulsory... neither is survival. "

W. Edwards Deming

" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "

W. Edwards Deming

" If you do not know how to ask the right question, you discover nothing. "

W. Edwards Deming

" I am forever learning and changing. "

W. Edwards Deming

" Quality is everyone's responsibility. "

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" We are here to make another world. "

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" People don't like to make mistakes. "

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" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "

W. Edwards Deming