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" Hold everybody accountable? Ridiculous! "
W. Edwards Deming
Ridiculous
Hold
Everybody
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" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "
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" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "
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" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "
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" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "
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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "
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" We are here to make another world. "
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" Rational behavior requires theory. Reactive behavior requires only reflex action. "
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" Lack of knowledge... that is the problem. "
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" Eliminate numerical quotas, including Management by Objectives. "
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" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "
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" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "
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Light
Him
" You can not define being exactly on time. "
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Being
Exactly
Time
" Innovation comes from the producer - not from the customer. "
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" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "
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" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "
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" A bad system will beat a good person every time. "
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Person
Bad
Good
" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "
W. Edwards Deming
Only
World
Over
" The prevailing system of management has crushed fun out of the workplace. "
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Out
Workplace
Fun
" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "
W. Edwards Deming
Never
Hate
Me
" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "
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Nothing
Day
" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "
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" American management thinks that they can just copy from Japan. But they don't know what to copy. "
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Copy