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" People don't like to make mistakes. "

W. Edwards Deming

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" American management thinks that they can just copy from Japan. But they don't know what to copy. "

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" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

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" We are here to make another world. "

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" All anyone asks for is a chance to work with pride. "

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" Innovation comes from the producer - not from the customer. "

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" Hold everybody accountable? Ridiculous! "

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" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

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" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

W. Edwards Deming

" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "

W. Edwards Deming

" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" If you do not know how to ask the right question, you discover nothing. "

W. Edwards Deming

" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

" The big problems are where people don't realise they have one in the first place. "

W. Edwards Deming

" If you can't describe what you are doing as a process, you don't know what you're doing. "

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" Lack of knowledge... that is the problem. "

W. Edwards Deming

" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "

W. Edwards Deming

" Rational behavior requires theory. Reactive behavior requires only reflex action. "

W. Edwards Deming

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

W. Edwards Deming

" A bad system will beat a good person every time. "

W. Edwards Deming

" You can not define being exactly on time. "

W. Edwards Deming

" It is not enough to do your best; you must know what to do, and then do your best. "

W. Edwards Deming

" Eliminate numerical quotas, including Management by Objectives. "

W. Edwards Deming

" The prevailing system of management has crushed fun out of the workplace. "

W. Edwards Deming

" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

W. Edwards Deming

" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

" Any manager can do well in an expanding market. "

W. Edwards Deming

" Learning is not compulsory... neither is survival. "

W. Edwards Deming

" Quality is pride of workmanship. "

W. Edwards Deming