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" Eliminate numerical quotas, including Management by Objectives. "

W. Edwards Deming

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" You should not ask questions without knowledge. "

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" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

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" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "

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" Rational behavior requires theory. Reactive behavior requires only reflex action. "

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" Innovation comes from the producer - not from the customer. "

W. Edwards Deming

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W. Edwards Deming

" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

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" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

W. Edwards Deming

" It is not necessary to change. Survival is not mandatory. "

W. Edwards Deming

" The big problems are where people don't realise they have one in the first place. "

W. Edwards Deming

" Quality is everyone's responsibility. "

W. Edwards Deming

" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

W. Edwards Deming

" Quality is pride of workmanship. "

W. Edwards Deming