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" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

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" It is what we do with our lives that counts. "

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" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

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" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

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" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

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" Leadership is a matter of how to be - not how to do it. "

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" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

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" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

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" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

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" Donors do not reward good intentions. "

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" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

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" We are increasingly becoming a pluralistic nation. "

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" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

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" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

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" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

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" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

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" Age is irrelevant. "

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" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

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" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

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" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

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" A single person doesn't change an organization, but culture and good people do. "

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" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

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" It is not business, it is not government - it is the social sector that may yet save the society. "

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" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

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" I always had this philosophy that only the best is good enough for those who serve girls. "

Frances Hesselbein

" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

Frances Hesselbein

" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein

" Tears belong within the family. "

Frances Hesselbein

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

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" We see change as a challenge, not as a threat. "

Frances Hesselbein