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" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

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" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

Frances Hesselbein

Courage

Innovation

Leader

" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

" We see change as a challenge, not as a threat. "

" Donors do not reward good intentions. "

" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

" Leadership is a matter of how to be - not how to do it. "

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

" Listening is an art. "

Frances Hesselbein

Listening

Art

" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

Pennsylvania

You

" It is not business, it is not government - it is the social sector that may yet save the society. "

" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

" I had read everything Peter Drucker ever wrote. "

" Age is irrelevant. "

Frances Hesselbein

Age

Irrelevant

" We are increasingly becoming a pluralistic nation. "

" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

Simple

Honest

" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

" It is what we do with our lives that counts. "

" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "