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" The prevailing system of management has crushed fun out of the workplace. "
W. Edwards Deming
Out
Workplace
Fun
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" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "
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" It is not enough to do your best; you must know what to do, and then do your best. "
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" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "
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" Any manager can do well in an expanding market. "
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" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "
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" If you do not know how to ask the right question, you discover nothing. "
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" Quality is everyone's responsibility. "
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" Quality is pride of workmanship. "
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" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "
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Want
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" I am forever learning and changing. "
W. Edwards Deming
I Am
Forever
Changing
" When a system is stable, telling the worker about mistakes is only tampering. "
W. Edwards Deming
Mistakes
Only
System
" Rational behavior requires theory. Reactive behavior requires only reflex action. "
W. Edwards Deming
Behavior
Action
Theory
" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "
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Meeting
Destroy
" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "
W. Edwards Deming
Contribution
Research
Organization
" A bad system will beat a good person every time. "
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Person
Bad
Good
" The emphasis should be on why we do a job. "
W. Edwards Deming
Why
Job
Emphasis
" Whenever there is fear, you will get wrong figures. "
W. Edwards Deming
Figures
You
Wrong
" Innovation comes from the producer - not from the customer. "
W. Edwards Deming
Producer
Customer
Innovation
" The big problems are where people don't realise they have one in the first place. "
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Place
People
First
" We are here to make another world. "
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Make
Inspirational
Here
" American management thinks that they can just copy from Japan. But they don't know what to copy. "
W. Edwards Deming
Know
American
Copy
" It is not necessary to change. Survival is not mandatory. "
W. Edwards Deming
Change
Necessary
Mandatory
" Lack of knowledge... that is the problem. "
W. Edwards Deming
Problem
Knowledge
Lack
" All anyone asks for is a chance to work with pride. "
W. Edwards Deming
Pride
Chance
Work
" You can not define being exactly on time. "
W. Edwards Deming
Being
Exactly
Time
" The result of long-term relationships is better and better quality, and lower and lower costs. "
W. Edwards Deming
Quality
Better
Result
" You should not ask questions without knowledge. "
W. Edwards Deming
You
Knowledge
Ask
" Learning is not compulsory... neither is survival. "
W. Edwards Deming
Survival
Compulsory
Neither
" Export anything to a friendly country except American management. "
W. Edwards Deming
American
Friendly
Management
" If you can't describe what you are doing as a process, you don't know what you're doing. "
W. Edwards Deming
Doing
You
Process