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" The big problems are where people don't realise they have one in the first place. "

W. Edwards Deming

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" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

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" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

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" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

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" The result of long-term relationships is better and better quality, and lower and lower costs. "

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" People don't like to make mistakes. "

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" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "

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" Quality is everyone's responsibility. "

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" Quality is pride of workmanship. "

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" All anyone asks for is a chance to work with pride. "

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" Learning is not compulsory... neither is survival. "

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" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

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" I am forever learning and changing. "

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" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

W. Edwards Deming

" Lack of knowledge... that is the problem. "

W. Edwards Deming

" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

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" The prevailing system of management has crushed fun out of the workplace. "

W. Edwards Deming

" A bad system will beat a good person every time. "

W. Edwards Deming

" It is not enough to do your best; you must know what to do, and then do your best. "

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" You can not define being exactly on time. "

W. Edwards Deming

" Innovation comes from the producer - not from the customer. "

W. Edwards Deming

" If you do not know how to ask the right question, you discover nothing. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" Export anything to a friendly country except American management. "

W. Edwards Deming

" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

W. Edwards Deming

" No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

W. Edwards Deming

" The emphasis should be on why we do a job. "

W. Edwards Deming