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" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

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" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

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" Rational behavior requires theory. Reactive behavior requires only reflex action. "

W. Edwards Deming

" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

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" Innovation comes from the producer - not from the customer. "

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" All anyone asks for is a chance to work with pride. "

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" A bad system will beat a good person every time. "

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" Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. "

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" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

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" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" You can not define being exactly on time. "

W. Edwards Deming

" If you do not know how to ask the right question, you discover nothing. "

W. Edwards Deming

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

W. Edwards Deming

" Lack of knowledge... that is the problem. "

W. Edwards Deming

" It is not enough to do your best; you must know what to do, and then do your best. "

W. Edwards Deming

" American management thinks that they can just copy from Japan. But they don't know what to copy. "

W. Edwards Deming

" Eliminate numerical quotas, including Management by Objectives. "

W. Edwards Deming

" I am forever learning and changing. "

W. Edwards Deming

" The prevailing system of management has crushed fun out of the workplace. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" Any manager can do well in an expanding market. "

W. Edwards Deming

" Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. "

W. Edwards Deming

" If you can't describe what you are doing as a process, you don't know what you're doing. "

W. Edwards Deming

" People don't like to make mistakes. "

W. Edwards Deming

" Quality is pride of workmanship. "

W. Edwards Deming

" Hold everybody accountable? Ridiculous! "

W. Edwards Deming

" The emphasis should be on why we do a job. "

W. Edwards Deming

" You should not ask questions without knowledge. "

W. Edwards Deming

" It is not necessary to change. Survival is not mandatory. "

W. Edwards Deming

" The big problems are where people don't realise they have one in the first place. "

W. Edwards Deming