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" You should not ask questions without knowledge. "

W. Edwards Deming

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" If you can't describe what you are doing as a process, you don't know what you're doing. "

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" The big problems are where people don't realise they have one in the first place. "

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" If you do not know how to ask the right question, you discover nothing. "

W. Edwards Deming

" People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it. "

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" Eliminate numerical quotas, including Management by Objectives. "

W. Edwards Deming

" The prevailing system of management has crushed fun out of the workplace. "

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" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

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" Innovation comes from the producer - not from the customer. "

W. Edwards Deming

" Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. "

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" Quality is pride of workmanship. "

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" If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. "

W. Edwards Deming

" A bad system will beat a good person every time. "

W. Edwards Deming

" Whenever there is fear, you will get wrong figures. "

W. Edwards Deming

" The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. "

W. Edwards Deming

" The result of long-term relationships is better and better quality, and lower and lower costs. "

W. Edwards Deming

" It is not enough to do your best; you must know what to do, and then do your best. "

W. Edwards Deming

" People don't like to make mistakes. "

W. Edwards Deming

" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

W. Edwards Deming

" You can not define being exactly on time. "

W. Edwards Deming

" Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation. "

W. Edwards Deming

" American management thinks that they can just copy from Japan. But they don't know what to copy. "

W. Edwards Deming

" Hold everybody accountable? Ridiculous! "

W. Edwards Deming

" When a system is stable, telling the worker about mistakes is only tampering. "

W. Edwards Deming

" The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. "

W. Edwards Deming

" It is not necessary to change. Survival is not mandatory. "

W. Edwards Deming