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" Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake. "
Peter Drucker
Decisions
Mistake
Decision
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" We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information. "
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" The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. "
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" The entrepreneur always searches for change, responds to it, and exploits it as an opportunity. "
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" Accept the fact that we have to treat almost anybody as a volunteer. "
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" Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands. "
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" Business, that's easily defined - it's other people's money. "
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" The computer is a moron. "
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" There is nothing so useless as doing efficiently that which should not be done at all. "
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" People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year. "
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" Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. "
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" Efficiency is doing things right; effectiveness is doing the right things. "
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" The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. "
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" Making good decisions is a crucial skill at every level. "
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" Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.' "
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" Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window. "
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Looking
" Unless commitment is made, there are only promises and hopes... but no plans. "
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" My greatest strength as a consultant is to be ignorant and ask a few questions. "
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Strength
Greatest
" No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings. "
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" Management is doing things right; leadership is doing the right things. "
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Doing
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" The best way to predict the future is to create it. "
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" Rank does not confer privilege or give power. It imposes responsibility. "
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Rank
" The most important thing in communication is hearing what isn't said. "
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Hearing
Important
Said
" Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals', the ones who somehow know how to teach. "
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" Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs. "
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Organization
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" Management by objective works - if you know the objectives. Ninety percent of the time you don't. "
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Know
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" The only thing we know about the future is that it will be different. "
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" When a subject becomes totally obsolete we make it a required course. "
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" Knowledge has to be improved, challenged, and increased constantly, or it vanishes. "
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" We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn. "
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