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" The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. "

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" Management is doing things right; leadership is doing the right things. "

" Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth. "

" Most of what we call management consists of making it difficult for people to get their work done. "

" The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications. "

" Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake. "

" So much of what we call management consists in making it difficult for people to work. "

" Making good decisions is a crucial skill at every level. "

" Unless commitment is made, there are only promises and hopes... but no plans. "

" Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window. "

" Follow effective action with quiet reflection. From the quiet reflection will come even more effective action. "

" Management by objective works - if you know the objectives. Ninety percent of the time you don't. "

" The purpose of a business is to create a customer. "

" A manager is responsible for the application and performance of knowledge. "

" Time is the scarcest resource and unless it is managed nothing else can be managed. "

" Efficiency is doing things right; effectiveness is doing the right things. "

" When a subject becomes totally obsolete we make it a required course. "

" Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals', the ones who somehow know how to teach. "

" We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information. "

" My greatest strength as a consultant is to be ignorant and ask a few questions. "

" Knowledge has to be improved, challenged, and increased constantly, or it vanishes. "

" There is nothing so useless as doing efficiently that which should not be done at all. "

" We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn. "

" The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. "

" Business, that's easily defined - it's other people's money. "

" The computer is a moron. "

" Accept the fact that we have to treat almost anybody as a volunteer. "

" Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.' "

" The best way to predict the future is to create it. "

" Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. "

" Today knowledge has power. It controls access to opportunity and advancement. "