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" Efficiency is doing things right; effectiveness is doing the right things. "
Peter Drucker
Efficiency
Effectiveness
Doing
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" The best way to predict the future is to create it. "
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" Time is the scarcest resource and unless it is managed nothing else can be managed. "
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" The computer is a moron. "
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" Rank does not confer privilege or give power. It imposes responsibility. "
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" Unless commitment is made, there are only promises and hopes... but no plans. "
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" Most of what we call management consists of making it difficult for people to get their work done. "
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" Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. "
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" Accept the fact that we have to treat almost anybody as a volunteer. "
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" The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications. "
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" Management is doing things right; leadership is doing the right things. "
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" When a subject becomes totally obsolete we make it a required course. "
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" The entrepreneur always searches for change, responds to it, and exploits it as an opportunity. "
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" There is nothing so useless as doing efficiently that which should not be done at all. "
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Should
Nothing
Doing
" My greatest strength as a consultant is to be ignorant and ask a few questions. "
Peter Drucker
Questions
Strength
Greatest
" Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs. "
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Organization
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" Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake. "
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Decisions
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Decision
" The most important thing in communication is hearing what isn't said. "
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" The only thing we know about the future is that it will be different. "
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Future
Be Different
Will
" A manager is responsible for the application and performance of knowledge. "
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Knowledge
Work
Performance
" The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. "
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Service
Understand
Aim
" Today knowledge has power. It controls access to opportunity and advancement. "
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Knowledge
Today
Power
" Making good decisions is a crucial skill at every level. "
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Leadership
Good
Decisions
" No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings. "
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Survive
Leadership
Human
" The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. "
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Together
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Possible
" Follow effective action with quiet reflection. From the quiet reflection will come even more effective action. "
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Follow
Action
Quiet
" Business, that's easily defined - it's other people's money. "
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Money
People
Other
" People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year. "
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Business
Mistakes
People
" Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands. "
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Need
Service
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" Management by objective works - if you know the objectives. Ninety percent of the time you don't. "
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Know
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