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" What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. "

W. Edwards Deming

Responsibility

Quality

Job

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" My mother was my biggest role model. She taught me to hate waste. We never wasted anything. "

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W. Edwards Deming

Product

Tell

" I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years. "

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W. Edwards Deming

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People

" You can not define being exactly on time. "

" Eliminate numerical quotas, including Management by Objectives. "

" In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. "

" We are here to make another world. "

" In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. "

" The big problems are where people don't realise they have one in the first place. "

" Lack of knowledge... that is the problem. "

" The prevailing system of management has crushed fun out of the workplace. "

" Whenever there is fear, you will get wrong figures. "