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" Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework. "

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" One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people. "

" The best leaders... almost without exception and at every level, are master users of stories and symbols. "

" Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse. "

" Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. "

" Everyone has a chance to learn, improve, and build up their skills. "

" Communication is everyone's panacea for everything. "

" Leaders understand the ultimate power of relationships. "

" A passive approach to professional growth will leave you by the wayside. "

" I think it's wonderful to save the world, but you need to be part of the world, too. "

" Test fast, fail fast, adjust fast. "

" Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You. "

" I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you've got two kids, to start a coffee shop. "

" Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at. "

" Remember my mantra: distinct... or extinct. "

" Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. "

" As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you. "

" Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too! "

" Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules. "

" If you're not confused, you're not paying attention. "

" The simple act of paying positive attention to people has a great deal to do with productivity. "

" South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge. "

" One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being. "

" Design is so critical it should be on the agenda of every meeting in every single department. "

" All business success rests on something labeled a sale, which at least momentarily weds company and customer. "

" Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. "

" Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else. "

" I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens. "

" I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal. "

" All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented. "

" The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers. "