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" Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. "

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" A passive approach to professional growth will leave you by the wayside. "

" South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge. "

" Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules. "

" As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca. "

" The best leaders... almost without exception and at every level, are master users of stories and symbols. "

" One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people. "

" I had no idea what I was doing when I wrote 'Search.' There was no carefully designed work plan. There was no theory that I was out to prove. "

" Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse. "

" The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers. "

" For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. "

" Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You. "

" Management is about arranging and telling. Leadership is about nurturing and enhancing. "

" Leaders don't create followers, they create more leaders. "

" I think it's wonderful to save the world, but you need to be part of the world, too. "

" If you're not confused, you're not paying attention. "

" All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented. "

" If you really want to kill morale, have layoffs every two months for the next two years. "

" Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. "

" Test fast, fail fast, adjust fast. "

" Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework. "

" One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being. "

" I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal. "

" Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. "

" The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. "

" Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas. "

" Mittelstand companies are incredibly focused and almost always family-run. The young men and women go through the apprenticeship system and learn that the goal is excellence. "

" Communication is everyone's panacea for everything. "

" If a window of opportunity appears, don't pull down the shade. "

" Excellent firms don't believe in excellence - only in constant improvement and constant change. "

" The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way. "