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" South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge. "

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" Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. "

" A passive approach to professional growth will leave you by the wayside. "

" The best leaders... almost without exception and at every level, are master users of stories and symbols. "

" Celebrate what you want to see more of. "

" Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. "

" Leaders don't create followers, they create more leaders. "

" One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people. "

" Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. "

" If you really want to kill morale, have layoffs every two months for the next two years. "

" Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else. "

" Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at. "

" I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens. "

" The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way. "

" As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca. "

" I know it sounds crazy, but you've got to let what you're going to do find you, rather than you pursuing it. "

" The simple act of paying positive attention to people has a great deal to do with productivity. "

" For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. "

" Test fast, fail fast, adjust fast. "

" Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too! "

" Management is about arranging and telling. Leadership is about nurturing and enhancing. "

" The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it. "

Change The World

" Design is so critical it should be on the agenda of every meeting in every single department. "

" Good managers have a bias for action. "

" The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. "

" Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework. "

" If a window of opportunity appears, don't pull down the shade. "

" Leaders understand the ultimate power of relationships. "

" The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers. "

" Vision is dandy, but sustainable company excellence comes from a huge stable of able managers. "

" If you're not confused, you're not paying attention. "