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" Every time there is a recession, consumers will typically be more cautious, more conservative, take more time, and make more serious price-performance trade-offs. "
John Quelch
Conservative
Time
Will
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" When times are good, there is budget available for increased research on secondary products or customers. "
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" What you don't do is contacting someone you haven't reached out for 10 years and asking for money. "
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" Pepsi and Coke have to co-exist on the shelf for the long term because if they pull each other down, no one's going to drink carbonated soft drinks anymore. "
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" Instant, soluble coffee has long been the unspeakable wasteland of the coffee business. Conventional wisdom would be that no premium brand should go near it. But Howard Schultz's vision from day one has been to bring quality coffee to the mass market. "
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" Changing our consumer behaviour is similar to quitting smoking. Unless people are shocked into doing it, either by social disapproval or family disapproval or fear of the medical consequences, they'll just keep on smoking. "
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" To be a dean, you have to be a salesman as well as a scholar. "
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" If I ask for money, all I get is advice. But if I ask for advice, I end up getting money. "
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End
" The federal government should not be in the business of initiating and administering short-term incentive programs designed to shape consumer purchase behavior. "
John Quelch
Behavior
Shape
Government
" When we're talking about brand, we're talking about what does the brand stand for. And when we're talking about approval, we're talking about whether or not I approve of what the brand stands for. "
John Quelch
Talking
Brand
Approval
" Consumer behaviour changes in a glacial fashion. "
John Quelch
Changes
Fashion
Consumer
" Brand preferences and consumption levels in emerging markets such as China, India and Brazil tend to be more fluid. Consumer research is therefore critical to aid marketers trying to cement brand preferences early on as these economies develop. "
John Quelch
Early
Trying
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" Instead of being focused on teaching what we already know, we now have to be focused on creating new knowledge that is China-based, because it's absolutely clear that China is going to shift from a production economy to a knowledge economy. "
John Quelch
Know
Now
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" It is well documented that brands that increase advertising during a recession, when competitors are cutting back, can improve market share and return on investment at lower cost than during good economic times. "
John Quelch
Investment
Back
Good
" View health as an investment, not an expense. "
John Quelch
View
Investment
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" If you have market power like Nike, you can set terms that are much tougher because athletes value the endorsement of Nike - it means as much to them as it does to the company. "
John Quelch
Nike
Like
Value
" You have lines of people outside Apple stores waiting for the latest iPhone, which adds to the hype around new product launch. So scarcity has value not just in its own right, but as a basis for free PR - it can become a story on the nightly news. "
John Quelch
Story
Waiting
Apple
" The FTC doesn't regulate political speech. "
John Quelch
Political Speech
Speech
Political
" Paying extra for prime placement can often pay off. "
John Quelch
Placement
Extra
Off
" Understanding place is critical to achieving corporate growth. "
John Quelch
Place
Understanding
Growth
" The opinions of a convenience sample... may not represent all users. "
John Quelch
May
Convenience
Sample
" Product downsizing in the face of inflation in order to maintain retail price points has long been used by food companies, notably manufacturers of candy. "
John Quelch
Product
Price
Long
" The Starbucks brand has shifted over time from being a specialty brand to being more of a mass brand. There is a gap at the top of the market. "
John Quelch
More
Time
Brand
" It's impossible for any institution to compete unless you can afford world class faculty. "
John Quelch
Class
Compete
Impossible
" In flush times, a rising tide of consumption can compensate for less than optimal branding, positioning, pricing or segmentation. "
John Quelch
Rising
Consumption
Less
" There are distinct categories of consumers, each of which needs to be addressed in a different way. "
John Quelch
Consumers
Different Way
Way
" I think part of the problem that the Republicans have is that the base has, in many cases, certain litmus test issues on which they are black and white on their thinking. "
John Quelch
Black And White
Black
Thinking
" The closer a brand can cozy up to a consumer with a message along the lines of, 'We're all in this together,' the better off a brand will be. "
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" America's health depends on all businesses, not just healthcare companies, to do their part. "
John Quelch
America
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Part
" It's pretty challenging in a small country to develop a business school with a world-class reputation because of the problem of attracting a critical mass of top-class researchers. "
John Quelch
Reputation
Small
School
" Younger people obviously are more likely to openly express their political affiliations in terms of gear. "
John Quelch
Gear
Younger
Political