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" It's far more impressive when others discover your good qualities without your help. "

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" Hypocrisy is not generally a social sin, but a virtue. "

" When people start hurling insults at you, you know their minds are closed and there's no point in debating. You disengage yourself as quickly as possible from the situation. "

" Over the last couple of decades, the personalization of the office changed dramatically... there's an informality people often take for the absence of rules - which it's not. "

" I am a traditionalist, and I'm an innovator. Most of what I do is to weigh change and legislate to the best of my ability on what should change and what should not. Do I have a respect for tradition? Of course I do. Do I have a blind belief in it? No. "

" I try to behave myself, and I succeed. "

" When a society abandons its ideals just because most people can't live up to them, behavior gets very ugly indeed. "

" Being polite does not mean being mummified. "

" We're now seeing email that people thought they had deleted showing up as evidence in court. You can't erase email. As that becomes more commonly realized, people will be a little wiser about what they type. "

" If written directions alone would suffice, libraries wouldn't need to have the rest of the universities attached. "

" Chaperons, even in their days of glory, were almost never able to enforce morality; what they did was to force immorality to be discreet. This is no small contribution. "

" There are three social classes in America: upper middle class, middle class, and lower middle class. "

" First. I began my career as a copy girl. and the White House coverage, for example, was in the then-Women's section. So it was social coverage. It wasn't news, although we often got rather startling news out of it. "

" We are born charming, fresh and spontaneous and must be civilized before we are fit to participate in society. "

" Indeed, Miss Manners has come to believe that the basic political division in this country is not between liberals and conservatives but between those who believe that they should have a say in the love lives of strangers and those who do not. "

" For email, the old postcard rule applies. Nobody else is supposed to read your postcards, but you'd be a fool if you wrote anything private on one. "

" Email is very informal, a memo. But I find that not signing off or not having a salutation bothers me. "

" 'Honesty' in social life is often used as a cover for rudeness. But there is quite a difference between being candid in what you're talking about, and people voicing their insulting opinions under the name of honesty. "

" The mistake people keep making is that if they find a wonderful new tool, like email, they have to give up all others. They don't. You have simply added another very useful means to your communications repertoire. "

" One of the big no-nos in cyberspace is that you do not go into a social activity, a chat group or something like that, and start advertising or selling things. This etiquette rule is an attempt to separate one's social life, which should be pure enjoyment and relaxation, from the pressures of work. "

" You do not have to do everything disagreeable that you have a right to do. "

" My children did not go through a stage of being rude to their parents. I'm sorry if that sounds incredible. "

" Presents are symbolic. When you give them in your personal life, they should show that you are paying attention to the person to whom you're giving them. "

" Chaperons don't enforce morality; they force immorality to be discreet. "

" Obviously I'm going to be polite, so nobody has anything to fear from me. "

" The language of clothing is high symbolism and we all, in moments where we need to know this, realize it. "

" I make a distinction between manners and etiquette - manners as the principles, which are eternal and universal, etiquette as the particular rules which are arbitrary and different in different times, different situations, different cultures. "

" Honesty has come to mean the privilege of insulting you to your face without expecting redress. "

" Parents should conduct their arguments in quiet, respectful tones, but in a foreign language. You'd be surprised what an inducement that is to the education of children. "

" Many people mistakenly think a new technology cancels out an old one. "

" You glance at an e-mail. You give more attention to a real letter. "