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" So much of what we call management consists in making it difficult for people to work. "

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" Unless commitment is made, there are only promises and hopes... but no plans. "

" Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals', the ones who somehow know how to teach. "

" Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.' "

" Making good decisions is a crucial skill at every level. "

" Knowledge has to be improved, challenged, and increased constantly, or it vanishes. "

" Management is doing things right; leadership is doing the right things. "

" Accept the fact that we have to treat almost anybody as a volunteer. "

" Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth. "

" We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn. "

" There is nothing so useless as doing efficiently that which should not be done at all. "

" The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. "

" The only thing we know about the future is that it will be different. "

" Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. "

" Business, that's easily defined - it's other people's money. "

" We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information. "

" Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got. "

" People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year. "

" A manager is responsible for the application and performance of knowledge. "

" Most of what we call management consists of making it difficult for people to get their work done. "

" Never mind your happiness; do your duty. "

" The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. "

" The most important thing in communication is hearing what isn't said. "

" The computer is a moron. "

" Management by objective works - if you know the objectives. Ninety percent of the time you don't. "

" The best way to predict the future is to create it. "

" The purpose of a business is to create a customer. "

" The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications. "

" Plans are only good intentions unless they immediately degenerate into hard work. "

" My greatest strength as a consultant is to be ignorant and ask a few questions. "

" Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake. "