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" Plans are only good intentions unless they immediately degenerate into hard work. "

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" Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.' "

" No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings. "

" Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window. "

" My greatest strength as a consultant is to be ignorant and ask a few questions. "

" Management by objective works - if you know the objectives. Ninety percent of the time you don't. "

" The computer is a moron. "

" Business, that's easily defined - it's other people's money. "

" Today knowledge has power. It controls access to opportunity and advancement. "

" The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. "

" The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications. "

" Follow effective action with quiet reflection. From the quiet reflection will come even more effective action. "

" We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn. "

" The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. "

" Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs. "

" Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. "

" There is nothing so useless as doing efficiently that which should not be done at all. "

" Efficiency is doing things right; effectiveness is doing the right things. "

" Time is the scarcest resource and unless it is managed nothing else can be managed. "

" The productivity of work is not the responsibility of the worker but of the manager. "

" Management is doing things right; leadership is doing the right things. "

" Accept the fact that we have to treat almost anybody as a volunteer. "

" We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information. "

" Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. "

" Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake. "

" Unless commitment is made, there are only promises and hopes... but no plans. "

" Most of what we call management consists of making it difficult for people to get their work done. "

" Making good decisions is a crucial skill at every level. "

" The only thing we know about the future is that it will be different. "

" A manager is responsible for the application and performance of knowledge. "

" The entrepreneur always searches for change, responds to it, and exploits it as an opportunity. "