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" The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way. "

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" I think it's wonderful to save the world, but you need to be part of the world, too. "

" All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented. "

" My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously. "

" One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people. "

" As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca. "

" Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse. "

" Design is so critical it should be on the agenda of every meeting in every single department. "

" If you really want to kill morale, have layoffs every two months for the next two years. "

" I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens. "

" The best leaders... almost without exception and at every level, are master users of stories and symbols. "

" Everyone has a chance to learn, improve, and build up their skills. "

" I know it sounds crazy, but you've got to let what you're going to do find you, rather than you pursuing it. "

" Remember my mantra: distinct... or extinct. "

" The simple act of paying positive attention to people has a great deal to do with productivity. "

" For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. "

" As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you. "

" If a window of opportunity appears, don't pull down the shade. "

" Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. "

" Good managers have a bias for action. "

" We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments. "

" One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being. "

" Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too! "

" Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules. "

" Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at. "

" A passive approach to professional growth will leave you by the wayside. "

" The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. "

" Test fast, fail fast, adjust fast. "

" Celebrate what you want to see more of. "

" 'In Search of Excellence' was an afterthought, the runt of the McKinsey consulting litter, a hip-pocket project that was never supposed to amount to much. "

" I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand. "