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" The productivity of work is not the responsibility of the worker but of the manager. "

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" Efficiency is doing things right; effectiveness is doing the right things. "

" Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake. "

" Management by objective works - if you know the objectives. Ninety percent of the time you don't. "

" Most of what we call management consists of making it difficult for people to get their work done. "

" My greatest strength as a consultant is to be ignorant and ask a few questions. "

" The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product. "

" Knowledge has to be improved, challenged, and increased constantly, or it vanishes. "

" The only thing we know about the future is that it will be different. "

" Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. "

" There is nothing so useless as doing efficiently that which should not be done at all. "

" Today knowledge has power. It controls access to opportunity and advancement. "

" Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands. "

" We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information. "

" Plans are only good intentions unless they immediately degenerate into hard work. "

" Management is doing things right; leadership is doing the right things. "

" Unless commitment is made, there are only promises and hopes... but no plans. "

" Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.' "

" Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window. "

" The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications. "

" So much of what we call management consists in making it difficult for people to work. "

" The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. "

" The most important thing in communication is hearing what isn't said. "

" Accept the fact that we have to treat almost anybody as a volunteer. "

" Never mind your happiness; do your duty. "

" Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. "

" Business, that's easily defined - it's other people's money. "

" The entrepreneur always searches for change, responds to it, and exploits it as an opportunity. "

" Time is the scarcest resource and unless it is managed nothing else can be managed. "

" The computer is a moron. "

" The purpose of a business is to create a customer. "