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" 'In Search of Excellence' was an afterthought, the runt of the McKinsey consulting litter, a hip-pocket project that was never supposed to amount to much. "
Tom Peters
Excellence
Much
Never
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" I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you've got two kids, to start a coffee shop. "
Tom Peters
Coffee
Passion
People
" For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. "
Tom Peters
Web
Change
Driving
" 'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us. "
Tom Peters
Excellence
Life
Work
" The best leaders... almost without exception and at every level, are master users of stories and symbols. "
Tom Peters
Best
Without
Master
" My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously. "
Tom Peters
Sides
I See
Passionate
" One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people. "
Tom Peters
Excellence
People
Problems
" Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse. "
Tom Peters
Even
Enough
You
" As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you. "
Tom Peters
Powerful
Want
You
" Celebrate what you want to see more of. "
Tom Peters
Celebrate
You
Want
" Design is so critical it should be on the agenda of every meeting in every single department. "
Tom Peters
Meeting
Single
Should
" All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented. "
Tom Peters
Fact
Our
Project
" The simple act of paying positive attention to people has a great deal to do with productivity. "
Tom Peters
Act
People
Positive
" I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens. "
Tom Peters
Anything
Books
Business
" The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it. "
Tom Peters
Change The World
Change
Success
" The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way. "
Tom Peters
Approach
Work
Way
" Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. "
Tom Peters
Entrepreneur
Person
Success
" The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. "
Tom Peters
Treat
Like
People
" One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being. "
Tom Peters
Human
Human Being
Saying
" Management is about arranging and telling. Leadership is about nurturing and enhancing. "
Tom Peters
Nurturing
Management
About
" Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. "
Tom Peters
Improvement
Design
Business
" The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers. "
Tom Peters
Workplace
Revolution
Blue-Collar
" Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. "
Tom Peters
Change
Past
Learn
" If you really want to kill morale, have layoffs every two months for the next two years. "
Tom Peters
Morale
Next
Two
" All business success rests on something labeled a sale, which at least momentarily weds company and customer. "
Tom Peters
Customer
Business
Company
" Today brands are everything, and all kinds of products and services - from accounting firms to sneaker makers to restaurants - are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz. "
Tom Peters
Today
Brand
Accounting
" South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge. "
Tom Peters
Challenge
Village
Tools
" Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at. "
Tom Peters
Help
Believe
Good
" Give a lot, expect a lot, and if you don't get it, prune. "
Tom Peters
Expect
You
Prune
" I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal. "
Tom Peters
I Can
Sometimes
Say
" I think it's wonderful to save the world, but you need to be part of the world, too. "
Tom Peters
Wonderful
Think
You