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" Give a lot, expect a lot, and if you don't get it, prune. "

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" Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too! "

" All business success rests on something labeled a sale, which at least momentarily weds company and customer. "

" For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. "

" Good managers have a bias for action. "

" The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. "

" Vision is dandy, but sustainable company excellence comes from a huge stable of able managers. "

" Excellent firms don't believe in excellence - only in constant improvement and constant change. "

" We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments. "

" South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge. "

" I think it's wonderful to save the world, but you need to be part of the world, too. "

" Test fast, fail fast, adjust fast. "

" Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse. "

" If a window of opportunity appears, don't pull down the shade. "

" The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way. "

" My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously. "

" Celebrate what you want to see more of. "

" Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at. "

" If your company has a clean-desk policy, the company is nuts and you're nuts to stay there. "

" I had no idea what I was doing when I wrote 'Search.' There was no carefully designed work plan. There was no theory that I was out to prove. "

" Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. "

" One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people. "

" 'In Search of Excellence' was an afterthought, the runt of the McKinsey consulting litter, a hip-pocket project that was never supposed to amount to much. "

" If you really want to kill morale, have layoffs every two months for the next two years. "

" I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal. "

" Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. "

" Communication is everyone's panacea for everything. "

" As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you. "

" The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers. "

" The best leaders... almost without exception and at every level, are master users of stories and symbols. "

" Leaders don't create followers, they create more leaders. "